For a ring, a jeweler can measure your finger; try a similar band width when possible. For a bracelet, measure your wrist where you will wear it and compare with the item's measurements. Do not bend a stone-set cuff to force a fit. Ask us if you are unsure.

Read each listing for the identified stone and metal. Turquoise can be natural or treated, including stabilization; color alone does not establish origin or treatment. We share what is known about each piece and do not assume a mine or treatment when it has not been confirmed.

We source jewelry within the United States from a variety of artists. Sourcing location alone does not establish where a piece was made or the maker's identity. Refer to each listing for supported maker information. A signature alone may not confirm identity; contact us with questions about a particular piece.

Protect turquoise from heat, cosmetics, and household chemicals. Clean gently with a soft cloth; when needed, use warm water with a little mild soap, then dry carefully. Never use steam or ultrasonic cleaners on turquoise. Ask for guidance when a piece combines different stones or materials.

We recommend removing stone-set jewelry before showering, swimming, exercising, or cleaning. This reduces exposure to chemicals, perspiration, and knocks. Store pieces separately in a dry place.

Contact us for instructions before mailing a return. Eligible returns must be mailed within 7 calendar days of delivery; transit time back does not count. Customers pay change-of-mind return shipping. See the full Return & Refund Policy for eligibility, exceptions, and refund details.

Email hello@newpioneerjewelry.com. Customer service is available every day, 9:00 a.m.–9:00 p.m. MST.